Key Responsibilities:

• Set up users (learners/faculty) for various learning products across business verticals.

• Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing.

• Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients.

• Lead or support enablement sessions to ensure clients use HBP products effectively and get full value.

• Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors.

• Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives.

• Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with business stakehold...