Responsibilities

• Manage and coordinate customer order processing to ensure accuracy, timeliness, and alignment with agreed terms.
• Communicate customer feedback, requirements, and concerns effectively to internal stakeholders to support continuous improvement.
• Act as a key liaison between customers and internal teams to ensure smooth execution of ongoing processes and prompt issue resolution.
• Coordinate with Operations and Logistics teams to ensure all delivery aspects (specifications, schedules, and documentation) meet customer requirements and deadlines.
• Collaborate with Operations teams and external parties, including vessel owners, stevedores, agents, customs, and surveyors, to ensure smooth shipment and delivery processes.
• Maintain regular engagement with customers through scheduled visits to strengthen relationships and identify business opportunities.
• Monitor inventory levels in alignment with sales t...