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Sales Team Lead

Company

Jobtailor

Location

singapore, singapore

Posted

July 12, 2026

Position Overview

Responsibilities
  • Responsible for the day to day management of the contact center to ensure that KPIs are met.
  • Work closely with the teams to achieve Qualitative targets specified by the Client
  • Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
  • Ensure that the feedback provided to the team members on their performance are accurate, complete and timely.
  • Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
  • Identify training needs and work with the training department to organize training/ online learning for the team members.
  • Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
  • Contribute to the weekly and monthly business reviews with the client, sharing data-driven insights into the performanc...

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