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Sales Team Leader

Company

Callforce

Location

cape town, western cape

Posted

June 05, 2026

Position Overview

Creating purposeful careers as we build the future of contact centre solutions

Key Responsibilities

  • Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
  • Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
  • Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
  • Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
  • Ensure 100% compliance with regulatory frameworks during all sales processes.
  • Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
  • Handle escalations from agents and clients, ensuring a professional and compliant resolution.
  • Maintain accurate records of team performance and prepare reports for manageme...

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