Job Description
A leading organisation is seeking a Sales Technical Support professional to join their team. This opportunity is ideal for an individual who thrives in a customer-focused environment and enjoys providing both pre-sales and post-sales technical support while working with cutting-edge hardware, software, and device management solutions.
Responsibilities:
Provide pre-sales technical product support to internal sales teams and external business partners.Design and implement hardware, software, and mobile device management solutions.Deliver post-sales technical support to sales teams, partners, and end-users.Prepare and maintain user requirement specifications and technical documentation.Provide online user support and troubleshoot application-related issues.Assist users with customised software installations and upgrades.Conduct user training and en...