Responsibilities

• Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards
• Particularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni‑Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurations
• Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations
• Manage mass imports, updates and exports of data
• Ensure data integrity, security and perform required audit reviews
• Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leade...