Job Overview

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Essential Functions

• Own the AI lifecycle for your customer portfolio prompt optimization, guardrail management, drift monitoring, output tuning, and configuration governance from go‑live through renewal.
• Maintain a configuration baseline registry for each customer, tracking deployed versions, change history, and performance against design intent.
• Lead Quarterly Technical Success Reviews, delivering ROI analysis, drift findings, upgrade impact assessments, and optimization roadmaps to customer stakeholders.
• Serve as the primary AI advisor for your portfolio, translating Agentforce capabilities into measurable business outcomes and guiding customers on what is achievable withi...