**Job Information**:
Department Name
- ALLIANT
Job Type
- Full time
Industry
- Communications
Service Now Ticket
- INC*******
Modality
- WFH
Assigned Recruiter Contact
Date Opened
- 08/11/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- *****
We are looking for a proactive and detail-oriented Salesforce Support Analyst to join our Specialty Tech Support team.
In this role, you will be the first line of support for Salesforce users, ensuring seamless user experience through expert troubleshooting, high-quality service, and smart issue resolution.
**Responsibilities**
- Technical Support & Ticketing: Act as the first point of contact for Salesforce-related issues via ServiceNow tickets and phone support.
- Troubleshooting & Escalation: Resolve complex issues before escalating to data stewards or technical teams.
- Reports & Dashboards: Buil...