Salesforce Business Analyst Sr. (CL10)

At least 2 certifications:

• Salesforce Certified Administrator (mandatory)
• Salesforce Certified Business Analyst (strongly preferred)
• Salesforce Advanced Administrator or Platform App Builder (nice to have)

Experience

4+ Years hands‑on experience

• 4+ Years of experience as Salesforce Business Analyst in enterprise implementations.
• Lead requirement gathering workshops (JAD sessions, stakeholder interviews, process mapping).
• Strong knowledge of Salesforce capabilities across Sales Cloud, Service Cloud, and Experience Cloud.
• Experience defining complex user stories, business process flows, and solution design documentation.
• Ability to perform gap analysis and recommend scalable Salesforce solutions.
• Experience supporting integrations (understanding APIs, middleware concepts – functional perspective).
• Lead...