Required Skills & Experience

• Experience supporting enterprise CRM systems – Salesforce .
• Experience with configuration/support of any of the following: Commerce Cloud, Sales Cloud, Marketing Cloud, Community Cloud is a plus.
• Experience utilizing enterprise ITSM / ticketing tool
• Perform root cause analysis, analyze and identify fixes and/or enhancements for preventing issues, provide ideas for optimization across the system and Order Lifecycle within the systems
• Knowledge of SQL and database queries, and trends in technology relating to software applications