Salesforce Support Engineer-urgent Job Description We are looking for a hands-on Salesforce Support Engineer with strong production-support experience to join our ITES support team. Ideal candidates have 8 years in IT, including 4 years of Salesforce experience (preferably in support) and 3 years working on support projects with SLA-driven, on-call responsibilities. Key details Experience: 9 years in IT; 4 years Salesforce; 4 years in support projects (Grade-G6 or higher end of G5) Location: Mexico Employment type: Full-time Shift: 8 am CST to 4 am CST/ 9am to 5 pm/ 10 am to 6 pm CST / On call as required Key activities Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.