**Job Family** **:**

SAAS/PAAS/Cloud Consulting, Software Development & Support

**Travel Required** **:**

Up to 25%

**Clearance Required** **:**

None

**What You Will Do** **:**

Break/Fix (Production Support)

+ Serve as a hands‑on technical resource for Salesforce production issues, including defects, data integrity problems, automation failures, permissions issues, and integration errors.
+ Analyze and troubleshoot issues across Salesforce configuration and custom code, including Apex, Flows, Lightning components, and integrations.
+ Perform root‑cause analysis (RCA) by reviewing logs, debug output, data models, automation logic, and integration behavior.
+ Implement fixes using configuration or code changes, following established development standards and change control processes.
+ Validate fixes in lower environments and support controlled deployment to production.
+ Provide clear technical do...