Service Cloud

Minimum 5+ years of work experience in Salesforce.com Projects.

Key Skills & Responsibilities

• Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients.
• Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.

Core Expertise (Service Cloud Focus)

• Service Cloud Features: Hands‑on experience with Service Console, Omni‑Channel routing, AWS Chat integration, CTI, Case Management, Email‑to‑Case, Knowledge Management, and AI‑driven bot implementations (Einstein Bots / Agentforce‑powered conversational bots) for enhanced customer support.
• Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations....