Job Role Overview

The Salesforce Marketing Cloud (SFMC) Support Engineer is responsible for supporting and maintaining SFMC platforms, delivering campaign execution, and ensuring high-quality implementation across Journey Builder, Automation Studio, Data Extensions, and Cloud Pages. The role requires strong technical expertise, hands‑on execution, and testing support across marketing automation workflows.

Job Description

1. Campaign & Journey Execution (Journey Builder)

i. Design, build, and support customer journeys using Journey Builder

ii. Configure entry sources, decision splits, and engagement activities

iii. Troubleshoot journey issues and optimize customer engagement flows

iv. Validate journey logic and ensure accurate audience targeting

2. Automation & Data Processing (Automation Studio)

i. Develop and manage automated workflows for data import, extracti...