Responsibilities

• Provide technical leadership and architectural direction to salesforce developers and business stakeholders
• Define and own salesforce system architecture, standards, patterns, and guardrails across APIs, integration layers, and platform services
• Shape and deliver new mobile capabilities that improve safety, compliance, customer experience, and field productivity
• Champion engineering excellence including clean architecture, CI/CD automation, testing strategies, observability, release processes, performance optimisation, and secure-by-design practices
• Ensure platform reliability, resilience, and strong technical understanding
• Continuously improve ways of working through automation and AI-enabled tooling, while retaining human accountability for technical decisions

Required Skills

• Strong technical expertise in Salesforce – service cloud, E&U cloud preferred