Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing unique customer relationships with a strong focus on innovation.

Responsibilities

• Provide support in pre‑sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.
• Share client vision, objectives, and expectations with the project team.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow‑up meetings and steering committees.
• Alert operations management of potential deviations and establish ...