Take the lead as a Senior Business Systems Analyst in New York, specializing in Salesforce Service Cloud implementations. Collaborate with cross-functional teams to enhance business processes and automation.
In this role, you will guide the implementation and support of Salesforce solutions, focusing on gathering requirements and developing technical specifications. Your leadership will ensure the successful deployment of enhanced functionalities that meet organizational goals.
Key Responsibilities:
• Lead the requirements gathering for Salesforce Service Cloud
• Develop user stories and functional/system design specs
• Analyze and translate complex data for actionable solutions
• Oversee development and testing of Salesforce enhancements
• Establish criteria for quality assurance and performance validation
Requirements:
• Minimum 7 years in Business Systems Analyst/Solutions Architect roles
• At least 5 years in Salesforce Service Cloud expertise
• Han...