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Salesforce Service Cloud Consultant

Company

TechDigital Corporation

Location

Coppell, Texas, United States

Posted

May 16, 2026

Position Overview

Key Responsibilities

  • Work with business and support teams to understand service requirements

  • Configure and customize Salesforce Service Cloud features

  • Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge

  • Implement workflows, automation, and service processes

  • Ensure best practices for user experience, performance, and security

  • Support testing, UAT, deployment, and post go live support

  • Collaborate with integration and platform teams as needed


Required Skills & Experience


  • Strong experience with Salesforce Service Cloud

  • Hands on knowledge of case management and customer support processes

  • Experience with Lightning Experience

  • Basic understanding of integrations (REST APIs, CTI, email to case)

  • Ability to communicate effectively with business stakeholders

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