Transform business processes with NeuraFlash, Part of Accenture, as a Salesforce Solution Architect specializing in Service Cloud. Leverage AI technologies while designing effective Salesforce solutions.
This role requires a solid understanding of Salesforce Service Cloud along with hands-on project management experience, ideally over three years. You will facilitate business process reviews, translate customer needs into Salesforce designs, and configure Service Cloud solutions. Engaging with the Artificial Intelligence team, you'll lead enterprise-level projects to drive innovation and enhance customer experiences.
Key Responsibilities:
• Facilitate business process reviews to determine customer requirements
• Configure Salesforce Service Cloud and design solutions
• Manage customer communications and project aspects
• Deliver training and documentation for end users
• Collaborate on innovative Salesforce solutions with AI teams
Requirements:
• 3+ years in ...