Position Overview
Hiring: Salesforce Application Support Engineer (L2 Support) Location: Remote Experience: 4 Years We are looking for a Salesforce Application Support Engineer to join our team and provide L2 support for global CRM users. The ideal candidate will have hands-on Salesforce Administration experience, strong troubleshooting skills, and the ability to manage and support business-critical applications. Key Responsibilities: β’ Provide L2 support and advanced troubleshooting for Salesforce applications β’ Manage users, roles, profiles, permissions, sharing rules, and security settings β’ Create and maintain reports, dashboards, and data analysis solutions β’ Configure Salesforce Sales Cloud and Service Cloud functionalities β’ Support data imports, data mapping, and data quality initiatives β’ Create and maintain Salesforce Flows and customizations β’ Collaborate with Engineering and IT teams to resolve complex issues β’ Monitor tickets and ensure SLA adherence β’ Identify opportunities for process ...