MUST HAVE SALEFORCE SERVICE CLOUD AND CONTACT CENTER EXPERIENCE As a Salesforce Technical Architect, you will be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs - achieving customer and agent experiences that drive successful outcomes for our clients. End to end contact center expertise and experience are a must have. You will work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects. Your role will also involve mentoring, ensure Salesforce best practices, and staying updated with the latest Salesforce advancements. Responsible for the successful implementation, integration, configuration and customization of Salesforce Solutions from pre-sales, project initiation to full customer production roll-out and on-going support. Key Responsibilities: Salesforce Service Cloud and Contact Center: Designs and implements best in class Salesforce based call cente...