Samsung Care+ Manager

Position Summary

This position is responsible for the regional product management of the Samsung Care+ service stream. Key deliverables include driving sales and attach-rate of the service, overseeing regional and local partnerships, internal stakeholder coordination and communication to enable smooth customer experience during and after sales. This person shall also be responsible to ideate and drive new growth and revenue generation opportunities.

Role and Responsibilities

• Establish and drive product strategy for Samsung Care+ and identify new growth opportunities
• Analyse sales data, market trends, and consumer behaviour to identify key performance indicators
• Analysis of market trends, marketing, and promotional activities for competition to support our plans
• Closely work with Customer Service to enhance experience and reduce customer VOCs
• Drive channel expansion (mainly or...