Key responsibilities

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  Monitor ServiceNow queues for SAP SD incidents, service requests, and problems

  
  


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  Perform initial evaluation, triage, issue analysis, and root cause investigation for order-to-billing issues.

  
  


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  Communicate with business users to understand operational impact, clarify scenarios, and validate solutions.

  
  


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  Perform SAP SD configuration changes for approved break/fix items and minor enhancements.

  
  


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  Coordinate with FI, logistics execution, integration, ABAP, and other technical teams when required.

  
  


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  Document analysis, actions taken, test evidence, and resolution details according to support standards.