Job Description:







SAP Basis Sr. Analyst - Your new challenge at Mars?

Reporting to our Digital Platform Manager, working within our Mars Global Services division, the SAP Basis Sr. Analyst won't just be an execution-focused technician; you will be the core point of governance, directing our external Application Management Services (AMS) partner. This role combines deep SAP technical expertise with vendor management, tracking their SLAs and KPIs, to ensure an excellent service level.
This is a Hybrid position, located in Guararema, São Paulo.

In this exciting job you'll work on...
Vendor Governance & Service Excellence

Lead the day-to-day management and weekly service review calls with our AMS partner across L1, L2, and L3 support groups, ensuring seamless end-to-end support for SAP ECC, S/4HANA, BW on Hana, MDG, CFIN, PaPM, and other key SAP components.
Strictly govern SLAs and KPIs, proactively identifying performance ...