Qualifications Local Governance, especially City of Cape Town Case and Records Management experience would be beneficial It is strongly recommended that potential candidates reside in Cape Town Understanding of SAP system integration between SAP Case & Records Management, SAP UI5 Portal and UI5 Mobile Responsibilities Review existing business processes and requirements and utilize that knowledge to map the processes to SAP’s case, mobile & e-service solutions Schedule and conduct workshops with various business and functional teams to plan, prioritize, design, and deliver documented business processes in Visio for SAP case, mobile and e-service applications to support a complete and cohesive user experience Ask the right questions to clarify stakeholder needs. Translate vague ideas into clear, structured requirements. Write functional/non-functional requirements, use cases, and process flows (BPMN) Ensure documentation is understandable to both technical and non-technical audiences. Es...