Job Description
Insight Global is seeking an SAP Sales & Customer Service Business Analyst to support Parker Hannifin’s Digital and IT organization. This individual will partner closely with business stakeholders, IT teams, and SAP resources to support and enhance core sales and customer service processes within the SAP environment.
Responsibilities include analyzing business requirements, configuring and supporting SAP Sales and Customer Service functionality, troubleshooting production issues, supporting testing efforts, and participating in system enhancements and deployments. This person will work with cross-functional teams to improve order-to-cash processes, customer service workflows, pricing, billing, and related integrations with other enterprise applications.
The Analyst will serve as a key liaison between the business and technical teams, helping identify process improvement opportunities, document requirements, develop training materials, and ensure successful adop...