We are looking for a SAP Commerce Cloud Technical Support Engineer to keep our commerce platform stable and reliable through incident resolution, monitoring, and troubleshooting. You will work with the team to keep operations running smoothly and meet service performance goals—apply to help us deliver dependable outcomes for clients.

Responsibilities

• Resolve SAP Commerce Cloud incidents to restore service within agreed timelines
• Monitor platform health and service indicators to ensure system stability
• Troubleshoot application and environment issues to identify root causes
• Investigate recurring problems and propose corrective and preventive actions
• Maintain operational runbooks and incident records to support reliable delivery
• Coordinate escalations and communicate status updates to stakeholders
• Support continuous service performance by validating fixes and tracking outcomes