SAP CRM Functional Consultant – Job Description (Generic)

Role Overview

The SAP CRM Functional Consultant is responsible for analyzing business requirements, designing SAP CRM solutions, and configuring the system to support Sales, Service, and Marketing processes. The role acts as a bridge between business users and technical teams, ensuring SAP CRM solutions align with business objectives.

Key Responsibilities

• Understand and document business requirements related to Sales, Service, and Marketing processes
• Configure SAP CRM modules including:
• Organizational Management
• Business Partner & Account Management
• Service Orders, Complaints, and Contracts
• Interaction Center / Web UI
• Prepare Functional Specification Documents (FS) and support Technical Specifications
• Support SAP CRM integrations (ECC/S/4HANA, Middleware, IDocs, RFCs)
• Perfor...