Responsibilities

• Monitoring ServiceNow incident queues for your assigned functional areas
• Performing initial evaluation and triage of support tickets
• Communicating directly with impacted users to understand reported issues
• Analyzing issues and determining the appropriate path to resolution
• Performing SAP configuration changes as needed to resolve break/fix issues
• Coordinating with technical teams when development or cross-functional support is required
• Working with business users to validate solutions and capture test evidence
• Documenting analysis, actions taken, and resolution details in accordance with support processes

Qualifications

• BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
• 5 to 8 years of experience in an SAP-related IT role
• Exposure to S/4HANA and ECC is preferred
• Experience with NACE output deter...