Job Description This job is based in Satair. For more information about our business, click here to find out more.
Job Objectives - Support local and global IT Incidents and Service Requests
- Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
- Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
- Provide IT technical support to users including installation, configuration, maintenance and troubleshooting.
- Manage equipment RFQ and procurement, ensure asset management is done according to our processes
- Manage inventory and IT assets
- Pick up, resolve, update, close incidents and service requests tickets.
- Support IT problem management and Change Requests.
- Ensure that IAM (Identity and Access Management) activities are done with proper attention and care
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