About the Role:

Save Specialist is responsible for relationship building with Motive customers. This position coordinates, executes, and manages programs built to effectively retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good judgment.

What You'll Do:

• Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
• Handle large volume of phone conversations and email inquiries
• Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
• Build quick rapport with...