What is Citizen Event Analytics?

Citizen Event Analytics (CEA) is a cross‑benefit, cross‑channel event history compiled from citizens' interaction (telephony, face to face and digital), claim processing and support events.

CEA uses a pipeline that:

• Extracts event data from different sources
• Transforms the data into a usable and trusted resource
• Loads that data into the data asset that is accessible to Data users through the Uplifted Analytical Service (UAS).

Support DWP in the maintenance of the longitudinal event history data asset and associated data pipelines that forms Citizen Event Analytics. As directed by DWP, activities may include:

Responsibilities

• Plan and lead development on sets of related stories
• Have an understanding of the whole CEA system and take responsibility for teaching this to others (specific technical skills listed below in the 'Technical skill requirement...