Key Competencies And Skills

The right candidate should have competency and skills aligned to one or more of these archetypes:

• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances
• Experience in ITSM migration / consolidations
• Strong work experience and associated with projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer req...