Key Responsibilities

• Assess current-state IT environments, including organization structure, governance, processes, and sourcing models
• Identify improvement opportunities across people, process, technology, and data to align IT capabilities with business strategy
• Design target-state IT operating models, including organizational structures, capability models (Run, Change, Transform), and governance frameworks
• Define delivery and sourcing strategies, including in‑house, managed services, and hybrid models
• Develop service management frameworks, including KPIs, SLAs, and performance monitoring mechanisms
• Establish governance structures across portfolio, architecture, security, and service management domains
• Develop transformation roadmaps and implementation plans to enable effective execution
• Collaborate with cross-functional teams (e.g. Enterprise Architecture, Cloud, Cybersecurity, PMO) to ensure ...