Title: Schedule Coordinator

Location: Burlington, On. L7L 6A4 

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory.  You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers’ equipment.

Principal Responsibilities:

• Be engaged and aware of your Territories’ overall Service Operations and customer needs.
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can vi...