RSD Human Resource Management Consultancy

On-site - Pasay 1-3 Yrs Exp Diploma Full-time

Job Title: Workforce Management (WFM) Scheduler

Job Summary

The WFM Scheduler is responsible for creating, maintaining, and optimizing workforce schedules to ensure operational efficiency while meeting service level agreements (SLAs). This role works closely with operations, forecasting, and real-time teams to ensure adequate staffing coverage and effective resource utilization.

Key Responsibilities

• Develop and maintain accurate weekly/monthly staff schedules based on forecasted demand
• Ensure staffing aligns with service level targets, occupancy, and productivity goals
• Manage shift bids, time‑off requests, and schedule adjustments
• Monitor shrinkage (planned and unplanned) and adjust schedules accordingly
• Collaborate with WFM Analysts and Operations to support workforce planning <...