The Role

At Checkmate Fire Solutions, we're passionate about protecting people, property and businesses. Our Active Fire & Security division delivers industry-leading fire alarm, emergency lighting, CCTV, access control and life safety solutions to customers across a wide range of sectors.

As our business continues to grow, we're looking for an organised, customer-focused Service Controller / Scheduler to join our team in Shipley.

This is a fast-paced role where you'll be responsible for planning engineers' workloads, ensuring excellent customer service and helping us deliver on our commitment to getting it right first time.

What You'll Be Doing

* Scheduling planned maintenance visits and reactive call-outs.

* Coordinating engineer diaries to maximise efficiency and service delivery.

* Confirming appointments and keeping customers updated throughout the process.

* Responding to customer enquiries via telephone and emai...