Shape exceptional customer journeys as a Customer Experience Lead for Scotiabank at the new Yonge & Elm branch. This 6-month contract focuses on leadership and customer relationship management.

In this dynamic role, you will lead a team of Customer Experience Associates, ensuring high standards of service that align with Scotiabank's mission to prioritize customer needs. Your expertise in change management and team development will be essential for identifying and acting on opportunities to elevate the customer experience and adapt to new initiatives.

Key Responsibilities:
• Manage and support Customer Experience Associates
• Foster strong customer relationships to enhance service
• Act as Officer in Charge for escalated situations
• Identify enhancements for customer service improvement
• Assist with new policy and procedure implementations

Requirements:
• Demonstrated leadership and coaching experience
•...