Join Scotiabank as a Customer Experience Lead in Mattawa, Ontario, where you will enhance customer relationships and lead your team towards service excellence. This is a pivotal role focused on meeting client needs.
Your leadership will be key in managing and coaching a team of Customer Experience Associates. By implementing changes and identifying improvement opportunities, you'll help ensure customers achieve their financial goals. Act as Officer in Charge, resolving escalations and emergencies as needed.
Key Responsibilities:
• Oversee and coach Customer Experience Associates
• Build lasting relationships with clientele
• Manage escalations and branch emergencies effectively
• Contribute to customer experience enhancements
• Lead implementation of new policies and practices
Requirements:
• Proven leadership and coaching experience
• Strong customer service and communication skills
• Management experience in a retail or banking environment
• Flexib...