Job Title: L1 Search Evaluator

Location: Mexico City/Monterrey/Guadalajara (Onsite, 5 days/week)

Job Type: FTE

Role Overview

L1 Search Evaluators are the frontline specialists responsible for assessing search quality and investigating user feedback to improve Client's algorithms and search products.

Key Responsibilities

• Search Quality Assessment: Review and categorize bad cases to help search products and algorithms improve.
• User Feedback Investigation: Analyze user search requirements through data and direct feedback.
• Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.
• Policy Application: Read and apply 20-page long policies to daily evaluation tasks.

Required Qualifications

• 1+ years of experience in conducting evaluations or data labeling.
• High English Proficiency (Reading, Writing, and Speaking). <...