We are seeking customer-focused and results-oriented individuals with strong problem-solving and interpersonal skills to provide effective engagement with customers. If you have a passion for delivering exceptional customer service & are current unemployed, we want to hear from you!

Key Responsibilities:

Handle customer service engagements through incoming calls and respond to email queries.
Manage reservations, special requests, and customer complaints via the website.
Respond to a defined range of customer queries or inquiries, delivering appropriate and accepted resolutions.
Proactively escalate any queries to the appropriate channels, ensuring timely handling and resolution.
Demonstrate urgency in transactions by following standard operating procedures.

Requirements

• Matric certificate or an equivalent qualification.


• Proficient verbal and written skills.


• Proven experience in customer servic...