The role may have management and leadership responsibility within the HMCTS Digital & Technology Services directorate, involving our Microsoft Office 365 (MS 0365) instance used by c25,000 judges across England, Wales, Northern Ireland and Scotland, providing a helpdesk service to our users. The post holder will act as 2nd line support across a range of digital services used by the Judiciary and staff/stakeholders in the Royal Courts of Justice such as eJudiciary, Document Upload Centre and ceFile/CMS. The primary purpose of the role is to deal with complex incidents across all our services, maintenance and monitoring as well as development and delivery of new requirements using MS O365. Support is also provided to the judiciary on other products as well as advice and guidance that includes departmental/government/judicial policies for the use of digital services.

Key Responsibilities

• 2nd Line point of contact regarding support for c25,000 members of the j...