Location

Dummer, Basingstoke

Salary

£26,000 – £32,000

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities

• Receiving and resolving escalated tickets from First Line Service Desk.
• Diagnosing and resolving more complex technical issues that cannot be resolved at first line.
• Escalating issues to Infrastructure, Security, or specialist teams when required.
• Providing guidance and support to First Line colleagues on technical matters.
• Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software.
• Supporting software deployment activities, rolling out EUC software to users.
• Supporting EUC patch management activities to ensure software is updated to the latest, secure versions.