Objectives

• Augment Client’s Security Operations with experienced L1, L2, and L3/L4 resources
• Ensure uninterrupted 24x7 operational support for infrastructure security platforms
• Improve turnaround time for BAU security requests and operational tasks
• Support proactive security operations through structured preventive maintenance
• Ensure consistent MIS reporting and operational visibility
• Maintain strict adherence to Client’s governance, compliance, and ITSM processes

Team Composition (Total: 10 Resources)

• Scope of Services 3.1 Service Model & Coverage
• 24x7 operational coverage, including shift‑based coverage and on‑call support
• Resources will operate under Client‑defined processes, tools, and controls
• Vendor will provide staffing, backfill, and continuity of service
• All operational priorities, approvals, and SLAs are governed by Client