Our public sector client requires a Secret cleared BMC Remedy resource to for maintaining and developing ITSM-related solutions, services, best practices, and reporting capabilities to meet the IT service offering needs of the department.
Responsibilities:
Participate in the process of migrating / modernizing some of the legacy remedy applications into a new ITSM platformParticipate in the process of migrating the current ITSM platform to a new ITSM platformProvide technical advises regarding ITSM related situationsPropose technical solutions to ITSM related problems and challenges Maintain, troubleshoot, and support the current legacy remedy systems and its custom applicationsMust have:
Experience responding to user requirements, using BMC ITSM system (Remedy 9.1 or newer) Experience with BMC Developer StudioValid ITIL v3 Certification