Job Description
- Provide outstanding support to Government customer users.
- Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
- Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
- Share kno...