What the role is: The Section Manager, Payroll Services leads a team of Senior Executives and Executives in handling payroll and claims processing for client government agencies.
What you will be working on: - Oversee daily operations and ensure transactions are processed in compliance with prevailing legislation, policies, guidelines and practices.
- Put in place necessary structures, processes and procedures and use data analytics and prevailing workforce management and other tools and technologies to track progress of Service Requests, manage team and individual workload, facilitate effective resource planning and minimise service lapses.
- Carry out and guide staff on basic troubleshooting and management of bots and other automation tools, and work with the Ops-Tech team for more complex troubleshooting. Put in place contingency plans for bot failures and assess risks to operations and develop and implement risk mitigation plans.
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