Job Title

Security Administration Services (SAS) - Officer

Role Summary & Role Description

State Street’s Security Administration Services Team is looking to hire Officer in India. We are looking for a proven candidate to SAS Helpdesk Supervisor Officer leads the day-to-day operations of the SAS Helpdesk function, ensuring consistent, secure, and timely handling of access and security administration requests. This role oversees queue performance, ticket quality, and customer experience across phone, chat, and email channels while ensuring adherence to documented procedures, security controls, and audit requirements.

The ideal candidate is an experienced support professional and people leader who can coach and develop staff, manage staffing and shift coverage, and drive continuous improvement. This position supports a 24/7 operating model and we are looking for this position to cover weekends.

As a member of the SAS Heldesk you will: