Security Console Operator

CDMX, Mexico

**Job Description**

The main purpose of the Security Console Operator position is to receive, evaluate, and log calls related to emergencies such as fires, medical incidents, and alarms from employees, contractors, the public, and law enforcement. The role involves communicating with the security leadership team and external emergency services, assessing equipment failure calls, and dispatching service organizations accordingly.

**Responsibilities**

+ Answer and evaluate calls and alarms to determine and initiate appropriate response actions in support of a 24/7/365 operation.
+ Operating and monitoring computerized security systems with CCTV and multiple communication devices.
+ Referring emergency calls to relevant internal teams or external agencies.
+ Accurately documenting received information in the security database.
+ Managing multiple tasks effectively in a high-volume environment.<...