A Day in the Life 

• The role of Security Officers at all Munson Healthcare facilities is to ensure a safe and secure environment for all patients, visitors, employees, and providers. Security Officers provide a security presence throughout the facility to maintain order, monitor activity to identify and report potential risks, prevent accidents and/or injuries and to deter harmful activity such as theft, vandalism, and violence. Security Officers contribute to maintaining a positive environment through consistent high quality customer service.

• Manage stressful situations using customer service skills, de-escalation strategies, and physical intervention as a last resort, with specialized training provided.  

• Assist patients and their families, employees, and visitors. Provide effective customer service. 

• Monitor visitor traffic and pa...